Refund policy

TommyT's Ltd – Returns, Refunds & Cancellation Policy

Effective Date: 25 May 2026

This Returns, Refunds & Cancellation Policy applies to all purchases made from TommyT's Ltd and our Shopify-powered online store.

Returns Policy

At TommyT's Ltd, we want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items subject to the conditions below.

Return Eligibility

Items may be returned within 14 days of delivery provided that:

  • The item is unused, unworn, and in original condition
  • All tags, labels, and packaging remain intact
  • The item is free from stains, odours, damage, or signs of wear
  • Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Personalised or custom-made items
  • Gift cards
  • Clearance or final sale items
  • Opened underwear, socks, or swimwear

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:

Email: hello@tommyts.uk

Please include:

  • Your order number
  • Photographs of the issue
  • A brief description of the problem

If approved, we will offer:

  • A replacement
  • Store credit
  • Or a full refund

including any applicable delivery costs.

Your statutory rights under UK consumer law are not affected.

Refund Policy

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed back to the original payment method within 5–10 working days.

Please note:

  • Original shipping charges are non-refundable unless the item is faulty or incorrect
  • Refund processing times may vary depending on your bank or payment provider

Exchanges

We currently only replace items if they are:

  • Faulty
  • Damaged
  • Incorrectly supplied

For sizing exchanges, customers may be asked to place a new order once the original item has been returned and inspected.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The wrong item was sent
  • The product arrived damaged

We recommend using a tracked delivery service, as TommyT's Ltd cannot guarantee receipt of returned items.

Cancellation Policy

Customers have a 2-hour cooling-off period from the time an order is placed to request cancellation.

Cancellation requests must be sent immediately to:

Email: hello@tommyts.uk

After the 2-hour period, orders may already be processed, packed, or dispatched and therefore cannot be cancelled.

Customers may still be eligible to return items once received under the Returns Policy above.

Contact Information

If you have any questions regarding returns, refunds, or cancellations, please contact:

TommyT's Ltd
Email: hello@tommyts.uk
Website: www.tommyts.uk

Consumer Rights

Nothing in this policy affects your statutory rights under the:

  • UK Consumer Rights Act 2015
  • Consumer Contracts Regulations

Customers in the United Kingdom may have additional legal rights regarding faulty goods, refunds, and distance selling purchases.