Cancellation policy
TommyT's Ltd – Purchase Options Cancellation Policy
Effective Date: 25 May 2026
This Purchase Options Cancellation Policy applies to all purchases made through TommyT's Ltd including one-time purchases, pre-orders, promotional offers, subscriptions (where applicable), and any recurring purchase options available through our Shopify store.
1. Order Cancellation Policy
Customers may request cancellation of an order within 2 hours of placing the order.
Cancellation requests must be submitted by email to:
Please include:
- Full name
- Order number
- Contact details
- Reason for cancellation (optional)
If your order has already entered processing, packing, or dispatch stages after the 2-hour cooling-off period, cancellation may no longer be possible.
2. Pre-Orders
From time to time, TommyT's Ltd may offer products on a pre-order basis.
By placing a pre-order:
- You acknowledge that delivery dates are estimates only
- Production timelines may change
- Delays may occur outside our reasonable control
Pre-orders may be cancelled within:
- 2 hours of placing the order, or
- Before the item enters production or fulfilment
Once production or dispatch has started, cancellation requests may be refused.
If TommyT's Ltd cancels a pre-order for any reason, customers will receive a full refund.
3. Subscription & Recurring Purchase Options
Where subscription or recurring purchase services are offered, customers may cancel future recurring payments at any time before the next billing cycle.
Cancellation requests must be made before renewal occurs.
Once a recurring payment has been processed:
- The active order may not be cancelled if fulfilment has begun
- Future recurring payments will still be stopped following cancellation
Customers can manage subscriptions through their customer account or by contacting:
4. Promotional Bundles & Limited Releases
Limited-edition products, promotional bundles, collaboration releases, or event-exclusive products may be subject to restricted cancellation rights due to limited inventory allocation.
TommyT's Ltd reserves the right to:
- Limit cancellations on exclusive launches
- Refuse bulk-order cancellations where abuse is suspected
- Cancel orders flagged for fraudulent or resale activity
5. Digital Products & Downloadable Content
Any downloadable digital content, memberships, or digital experiences supplied by TommyT's Ltd are non-refundable once access has been granted unless required under applicable UK consumer law.
6. Refunds Following Cancellation
Where cancellation is approved:
- Refunds will be issued to the original payment method
- Refunds are typically processed within 5–10 working days
- Processing times may vary depending on banks or payment providers
TommyT's Ltd reserves the right to withhold refunds where:
- Fraudulent activity is suspected
- Products have already been dispatched
- Terms of this policy have been breached
7. Failed Deliveries & Refused Shipments
If a customer refuses delivery or provides incorrect shipping information:
- Additional delivery charges may apply
- Original shipping costs may not be refunded
- TommyT's Ltd may deduct return courier charges from any refund issued
8. Fraud Prevention
TommyT's Ltd reserves the right to:
- Refuse suspicious orders
- Cancel high-risk transactions
- Request identity verification where necessary
- Limit excessive purchase quantities
This is to protect customers, payment providers, and the TommyT's brand.
9. Consumer Rights
Nothing in this policy affects your statutory rights under:
- UK Consumer Rights Act 2015
- Consumer Contracts Regulations
Customers within the United Kingdom may have additional legal rights relating to cancellations, refunds, and distance selling purchases.
10. Contact Information
For cancellation or purchase-related enquiries, please contact:
TommyT's Ltd
Email: hello@tommyts.uk
Website: www.tommyts.uk