Shipping policy
TommyT's Ltd – Shipping Policy
Effective Date: 25 May 2026
This Shipping Policy applies to all purchases made through TommyT's Ltd and our Shopify-powered online store.
1. Shipping Locations
TommyT's Ltd currently ships to:
- The United Kingdom
- Selected international destinations where available at checkout
Shipping availability may change at any time.
Customers are responsible for ensuring delivery addresses are entered correctly before completing an order.
2. Order Processing Times
Orders are typically processed within:
- 5–7 working days for standard products
- Longer processing times may apply during:
- Product launches
- Seasonal periods
- Promotional events
- Pre-orders or limited-edition releases
Orders are not processed on:
- Weekends
- UK public holidays
TommyT's Ltd reserves the right to extend processing times where necessary.
3. Delivery Times
Estimated delivery times are provided as guidance only and are not guaranteed.
United Kingdom Shipping
Estimated delivery:
- Standard Delivery: 5–7 working days
International Shipping
Estimated delivery:
- Europe: 7–10 working days
- Worldwide: 7–21 working days
Delivery times may vary depending on:
- Customs clearance
- Courier delays
- Weather conditions
- Seasonal demand
- Local delivery networks
4. Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Order size and weight
- Shipping method selected
Free shipping promotions may be offered periodically and are subject to separate terms.
5. Order Tracking
Where tracking is available, customers will receive shipping confirmation and tracking details by email once an order has been dispatched.
Tracking updates are provided by third-party courier services and may occasionally be delayed.
6. Customs, Duties & International Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT
- Clearance fees
These charges are determined by the destination country and are the responsibility of the customer.
TommyT's Ltd is not responsible for delays caused by customs processing.
7. Incorrect Shipping Information
Customers are responsible for ensuring delivery information is accurate at checkout.
TommyTs Ltd is not liable for:
- Delays caused by incorrect addresses
- Failed deliveries
- Additional shipping charges resulting from customer error
If an order is returned due to incorrect delivery details:
- Re-shipping costs may apply
- Original shipping fees may not be refundable
8. Lost, Delayed or Damaged Parcels
If your parcel is:
- Lost
- Significantly delayed
- Damaged in transit
please contact:
Include:
- Your order number
- Delivery details
- Photographs (if applicable)
TommyT's Ltd will work with the courier provider to investigate the issue.
Please note:
- Investigations may take several working days
- Replacement or refund decisions may depend on courier findings
9. Delivery Responsibility
Risk and ownership of products pass to the customer once the order has been delivered to the supplied delivery address.
Customers are responsible for ensuring parcels can be safely received.
10. Pre-Orders & Limited Releases
Products sold on a pre-order basis may have extended shipping timelines.
Estimated shipping windows for pre-orders are approximate and subject to:
- Manufacturing schedules
- Supplier timelines
- Import/export delays
- Courier availability
TommyT's Ltd will provide updates where possible.
11. Refused Deliveries
If a customer refuses delivery:
- Return courier fees may be deducted from any refund
- Original shipping costs may not be refunded
Repeated refused deliveries may result in future order restrictions.
12. Force Majeure
TommyT's Ltd shall not be held responsible for shipping delays or failures caused by events outside our reasonable control, including:
- Natural disasters
- Industrial disputes
- Transportation disruption
- Government restrictions
- Cyber incidents
- Severe weather
- Global supply chain issues
13. Contact Information
For shipping enquiries, please contact:
TommyT's Ltd
Email: hello@tommyts.uk
Website: www.tommyts.uk